Strategic alignmentCycle timeMarket cycle timeProject management cycle timeCustomer satisfactionExternalInternalQuality of personnelInternal customer ratingExternal customer ratingExternal recognitionMarket shareComparative manufacturing costGross marginRating of technology features and benefitsResponse time to competitors movesComparative technology investmentCustomer rating of technical capabilityNumber and quality of patentsPercent usefulValue ratioPercent retentionPatents per R&D DollarSales protected by proprietary positionPatents onlyPercent proprietary salesCore technical [...]