Financial
Total assets ($)
Total assets/employee ($)
Revenues/total assets (%)
Profits/total assets (%)
Revenues resulting from new business operations ($)
Profits resulting from new business operations ($)
Revenues/employee ($)
Customer time/employee attendance (%)
Profits/employee ($)
Lost business revenues compared to market average (%)
Revenues from new customers/total revenues (%)
Market value ($)
Return on net asset value (%)
Return on net assets resulting from new business operations ($)
Value added/employee ($)
Value added/IT-employees ($)
Investments in IT ($)

Renewal & Development
Competence development expense/employee ($)
Satisfied employee index (#)
Marketing expense/customer ($)
Share of training hours (%)
Share of development hours (%)
Employees view (empowerment index) (#)
R&D expense/administrative expense (%)
Training expense/employee ($)
Training expense/administrative expense (%)
Business development expense/administrative expense (%)
Share of employees below age 40 (%)
IT development expense /IT expense (%)
IT expenses on training/IT expense (%)
R&D resources/total resources (%)
Customer base (#)
Average customer age (#)
Average customer education (=)
Average customer income ($)
Average customer duration with company (months) (#)
Training investment/customer ($)
Direct communications to customer/year (#)
Non-product-related expense/customer/year ($)
New market development investment ($)
Industry development investment ($)
Value of EDI system ($)
Upgrades to EDI system ($)
Capacity of EDI system (#)
Ratio of new products (less than 2 years old) to full company catalog (%)
Ratio of new products (less than 2 years old) to product family (%)
R&D invested in basic research (%)
R&D invested in product design (%)
R&D invested in processes (%)
Investment in new product support and training ($)
Average age of company patents (#)
Patents pending (#)

Customer
Market share (%)
Number of customer (#)
Annual sales/customer ($)
Customer lost (#)
Average duration of customer relationship (#)
Average customer size ($)
Customer rating (%)
Customer visits to the company (#)
Days visiting customers (#)
Customers/employees (#)
Field salespeople (#)
Field sales management (#)
Average time from customer contact to sales response (#)
Sales closed/sales contacts (%)
Satisfied customer index (%)
IT investment/salesperson ($)
IT investment/service & support employee ($)
Support expense/customer ($)
Service expense/customer/year ($ )
Service expense/customer/contact ($)

Process
Administrative expense/total revenues (%)
Cost for administrative error/management revenues (%)
Processing time, outpayments (#)
Contracts filed without error (#)
Function points/employee-month (#)
Pcs/employee (#)
Laptops/employee (#)
Administrative expense/employee ($)
IT expense/employee (#)
IT expense/administrative expense (%)
Administrative expense/gross premium (%)
IT capacity [CPU & DASD] (#)
Change in IT inventory ($)
Corporate quality goal (#)
Corporate performance/quality goal (%)
Discontinued IT inventory/IT inventory (%)
Orphan IT inventory/IT inventory (%)
IT capacity/employee (#)
IT performance/employee (#)
Human
Leadership index (#)
Motivation index (#)
Empowerment index (#)
Number of employees (#)
Employee turnover (%)
Average employee years of service with company (#)
Number of managers (#)
Number of women managers (#)
Average age of employees (#)
Share of employees less than 40 years (%)
Time in training (days/year) (#)
Number of directors (#)
Number of women directors (#)
Number of full-time or permanent employees (#)
Average age of full-time or permanent employees (=)
Average years with company of full-time or permanent employees (=)
Annual turnover of full-time or permanent employees (=)
Per capita annual cost of training, communication, and support programs for full-time permanent employees ($)
Full-time or permanent employees who spend less than 50% of work hours at a corporate facility (#)
Percentage of full-time permanent employees (%)
Per capita annual cost of training, communication, and support program ($)
Number of full-time temporary employees (#)
Average years with company of full-time temporary employees (=)
Per capita annual cost of training and support programs for full-time temporary employees ($)
Number of part-time employees or non-full-time contractors (=), average duration of contract (#)
Company managers with advanced degrees: business (%), science and engineering (%), liberal arts (%)